Phone Banking Officers – Call Center Unit (DBG) Full Time

Step Into a Role That Truly Makes a Difference

Let’s be honest—most people underestimate what happens behind the scenes of a call center. But here? It’s not just about picking up phones. It’s about being the first voice someone hears when they’re stuck, confused, or just need answers fast. That’s a pretty big deal.

At the Bank of Khyber, we’re not just offering you a headset and a script. We’re offering you the chance to be a problem solver, a listener, and yes—a real part of people’s daily lives. We’re building a team of responsive, compassionate, and tech-savvy professionals who thrive under pressure and genuinely care about customers. If that sounds like your kind of gig, keep reading.

What You’ll Actually Be Doing (Every Day Won’t Be the Same)

• You’ll be handling incoming customer calls—sometimes simple, sometimes complex, but always important. Whether it’s a forgotten password or a frustrated client, you’ll be the one stepping in to help.

• Using our internal systems and platforms, you’ll access real-time account information, troubleshoot technical hiccups, or guide customers through processes like card activation or mobile banking issues.

• And you won’t be doing it blindly—training will be provided, and support will always be just a desk away.

• Some days might feel long. Other days might fly by. But you’ll never be bored.

What We’re Looking For (Yes, This Is Where We Talk Requirements)

Let’s cut to the chase—here’s what you need to have:

• Education: A Bachelor’s degree from a recognized HEC university is essential. If it’s in a relevant field like Business, Communication, or IT, even better. Got a Master’s? Great—you’re already a step ahead.

• Experience: At least 1 year of call center experience in a reputable organization. If it’s with a bank, that’s a strong plus. We want people who’ve dealt with the heat of customer queries and didn’t buckle under pressure.

• Communication Skills: We’re looking for people who speak clearly, confidently, and with empathy. Whether you’re talking in Urdu or English—tone matters, patience matters, and your voice is basically our brand.

What’s in It for You? (Other Than a Paycheck)

Let’s be real. If you’re just looking for a 9 to 5 to coast through, this might not be for you. But if you’re someone who wants to grow, learn, and take pride in every “thank you” from a customer—you’ll thrive here.

Some perks of joining us:

• A team environment that’s supportive, not stifling.

• Career development opportunities if you’re serious about moving forward in banking.

• Exposure to a dynamic environment where innovation, tech, and service all meet.

• Respect. For your time, your work, your ideas.

A Glimpse Into Your Day

Imagine this:

You walk into the office, plug in your headset, and get ready for your shift. The first call? A young professional trying to set up their internet banking account. They’re stressed. You walk them through it. Calmly, clearly. At the end, they laugh and thank you—relieved. That’s the job. Then the next call. And the next. Different questions, different problems—but the same trust. That’s what you build.

Who Should Definitely Apply

• You’ve worked in a call center before and know what real-time pressure feels like.

• You’re calm under stress—like, really calm.

• You like talking to people. Even difficult ones.

• You’re good with systems and can pick up new software quickly.

• You don’t just want a job—you want to build a career in banking, one interaction at a time.

A Few Things to Keep in Mind

• Only shortlisted candidates will be contacted for interviews. No TA/DA will be provided.

• The Bank of Khyber reserves the right to accept or reject any application without giving a reason.

• We are an equal opportunity employer. Women, minorities, and persons with disabilities (PWDs) are strongly encouraged to apply.

• We mean it—diversity matters here.

Ready to be more than just a voice on the line?
We’re ready to hear from you. 🎧